Ratnam Raju Bandi

Core Skills

About

AI-focused Product Owner and Consultant combining product strategy, UX, and data to deliver user-centric, compliant, and scalable products. Based in Hyderabad, working with global teams.

Projects

End-to-end digital ecosystems — from research & design to build, launch, and adoption. These are representative examples — every product is a custom-built solution spanning websites, CRMs, RMS, HRMS, e-commerce platforms, web apps, and mobile apps, delivered from design through to implementation.

EdTech

EdTech Growth Ecosystem — Website · Lead Engine · CRM · LMS

Role: Product Owner & Consultant · Scope: Discovery → UX/UI → Build → Launch → GTM

Website Lead Capture CRM LMS Analytics Automation Compliance

Designed and delivered a full-stack acquisition-to-learning pipeline: marketing site with high‑intent forms, lead routing to CRM, automated nurture, and course delivery in LMS. Created marketing assets, brochures, onboarding guides, and admin/user documentation.

• Information architecture, wireframes, and UI kit. SEO-ready landing pages.
• Lead capture forms → CRM pipelines, scoring & routing, WhatsApp/Email workflows.
• LMS setup for courses, cohorts, quizzes, certifications; role-based access.
• Instrumentation with product analytics; dashboards for funnel and activation.

⏱️ TTV: under 6 weeks

📈 Lead→Enroll uplift

🔒 SOC2/GDPR-aligned flows

Visit Platform

Stack: React · Node.js · PostgreSQL · CRM (Custom) · LMS (Custom) · Mixpanel · WATI (WhatsApp) · CI/CD

Recruitment · HR

AI‑Powered Hiring Ecosystem — Website · Lead Engine · CRM · RMS · HRMS · AI Integrations

Role: Product Owner & Consultant · Scope: Discovery → UX/UI → Build → Launch → Change Management

Website Lead Capture CRM RMS HRMS AI Screening Agentic Workflows Analytics Automation Compliance

Delivered an end‑to‑end recruitment and HR platform for an AI‑driven hiring company: marketing site for candidate/client acquisition, CRM for lead routing, RMS for job & pipeline management, HRMS for onboarding/payroll, and AI agents for resume parsing, screening, and interview assistance. Created GTM assets (brochures), user guides, and admin documentation.

• Job links with custom application forms, dynamic question sets, and anti‑spam checks.
• AI parsing & matching (JD ↔ resume), duplicate detection, and auto‑shortlisting rules.
• Interview scheduler with panel workflows, structured feedback forms, and scorecards.
• HRMS onboarding packets, e‑sign, asset assignment, and day‑1 credentials; payroll basics.
• Two‑way WhatsApp/Email for status updates; audit trails and role‑based access.

⏱️ Time‑to‑shortlist ↓

🤖 AI‑screened applicants

📊 Offer acceptance uplift

Visit Platform

Stack: Next.js · Node.js · PostgreSQL · Supabase/Auth · Vector DB · OpenAI/Vertex/Gemini (screening & summaries) · Mixpanel · WATI/SendGrid · CI/CD

E-Commerce · Arts

Global E-Commerce for Premium Natural Arts & Sculptures — Website · CRM · Mobile & Web App · Admin Panel

Role: Product Owner & Consultant · Scope: Research → Brand UX → Build → Launch → Scale

Website Lead Capture CRM E-Commerce Catalog Admin Panel Mobile App Global Shipping Customs

Built an end-to-end commerce ecosystem for an international arts brand: storytelling-driven catalog, mobile + web storefront, global shipping & customs support, and CRM-driven customer nurture. Delivered branded brochures, user guides, and admin documentation.

• Product catalog with rich storytelling layouts, high-res galleries, AR previews.
• Integrated checkout with multi-currency, taxes, duties, and customs calculators.
• CRM integration for abandoned cart campaigns, loyalty, and B2B wholesale flows.
• Admin panel for inventory, shipping zones, courier APIs (EasyPost, DHL, FedEx).
• Mobile app (Flutter) for catalog browsing, wishlist, and push-enabled promotions.

🌍 Global customers reached

📦 Avg shipping SLA improved

🛒 Conversion uplift

Visit Platform

Stack: Next.js · Supabase · PostgreSQL · Flutter (iOS/Android) · EasyPost APIs · Stripe · React Admin · CDN + CI/CD

E-Commerce · Fashion

Fashion E-Commerce Ecosystem — Website · CRM · Mobile & Web Storefront · Admin Panel

Role: Product Owner & Consultant · Scope: Research → UX/UI → Build → Marketing Launch

Website Lead Capture CRM E-Commerce Admin Panel Mobile App Fashion Catalog Loyalty Campaigns

Delivered a full-fledged commerce stack for a premium clothing brand: modern storefronts, CRM-driven lead management, campaign automation, loyalty integrations, and omnichannel experience across mobile and web. Included creation of lookbooks, seasonal campaign brochures, and documentation for admin staff and sales associates.

• Fashion catalog with variants (size, color), stock alerts, and rich filters.
• Integrated campaigns (email, WhatsApp, push) tied to product drops and sales.
• Admin panel for catalog, orders, returns, promotions, and influencers management.
• Loyalty tiers, referral codes, and personalized offers based on CRM data.
• Mobile app for personalized feeds, saved looks, and push-driven promotions.

👗 Catalog SKUs managed

📱 Mobile DAU uplift

💳 Repeat purchase rate

UX Wireframes

Stack: Next.js · Supabase · PostgreSQL · Stripe · Flutter (iOS/Android) · Marketing APIs · React Admin · CI/CD

TravelTech · PropTech

Property Management Aggregator — Website · Lead Engine · CRM · Web App · Admin Panel · Mobile App · PMS/OTA API Integrations

Role: Product Owner & Consultant · Scope: Discovery → Architecture → UX/UI → Build → Launch → Scale

Website Lead Capture CRM Property Mgmt Aggregator Channel Manager API Integrations Calendar Sync Payouts Mobile App

First‑of‑its‑kind aggregator that unifies listings, availability, pricing, and reservations across major PMS/OTA platforms (e.g., Airbnb and others). Delivered marketing site, CRM funnels, a multi‑tenant owner portal, guest app, admin console, and deep API integrations for two‑way sync.

• Two‑way sync: listings, calendars, rates, and reservations with webhook callbacks.
• Unified inbox & workflows for inquiries, bookings, cancellations, and refunds.
• Smart pricing rules, fees/taxes, promotions; channel‑specific overrides.
• Owner payouts & reconciliation; audit logs; role‑based access controls.
• Mobile app for owners (inventory, pricing, blackout dates) and guests (booking, chat, check‑in).

🏘️ Listings onboarded

⚡ Sync latency under X sec

🛎️ Booking conversion uplift

Visit Platform

Stack: Next.js · Node.js · PostgreSQL · Supabase/Auth · PMS/OTA APIs (Airbnb, Booking, etc.) · iCal + Webhooks · Payments (Stripe/Razorpay) · Flutter (iOS/Android) · CI/CD

Enterprise · SalesTech

SAP-Integrated CRM & Field Sales Mobile App — Web CRM · Mobile App · Geo-Tracking · Dashboards

Role: Product Owner & Consultant · Scope: Discovery → API Design → Build → Launch

CRM Mobile App SAP Integration Geo-Tracking Dashboards Bulk WhatsApp

Delivered a CRM ecosystem and mobile app for a steel manufacturing salesforce. Features included SAP integration, geo-location tracking, dashboards, route coverage, and WhatsApp campaign automation. Supported by brochures, training docs, and admin guides.

• Web CRM with lead management, quotes, and SAP order sync.
• Mobile app for field reps: route logging, check-ins, expense capture.
• Geo-tracking with maps, distance traveled, territory coverage reports.
• Bulk WhatsApp messaging integrated for campaigns and customer updates.
• Analytics dashboards with sales funnels, KPIs, and SAP data blending.

📍 Geo-tracked sales reps

💼 Orders auto-synced

📊 Sales efficiency uplift

Visit Platform

Stack: React · Node.js · PostgreSQL · SAP APIs · Flutter (iOS/Android) · Google Maps API · WATI · CI/CD

TravelTech · Hospitality

Hotel Management Platform — Website · Booking Engine · Mobile App · Admin Panel

Role: Product Owner & Consultant · Scope: Research → Design → Build → Launch

Website Booking Engine Mobile App Payments Hospitality Admin Panel

Built a travel platform similar to MakeMyTrip but designed for 2nd-tier cities and hotels. Delivered booking engines, CRM flows, admin dashboards, and guest-facing mobile apps. Added brochures, user guides, and marketing collateral for rollout.

• Hotel listings with search, filters, photos, amenities, and reviews.
• Booking engine with dynamic pricing, cancellations, and loyalty discounts.
• Mobile app for guests: search, booking, payments, check-in/out.
• Admin panel for hotel partners: availability, rates, reports, and payouts.
• Multi-currency payments, invoices, and automated refund workflows.

🏨 Hotels onboarded

📱 Mobile app adoption

💳 Booking growth

Wireframes

Stack: Next.js · Node.js · PostgreSQL · Supabase/Auth · Stripe/Razorpay · Flutter (iOS/Android) · OTA APIs · CI/CD

Healthcare IT · Speech Recognition

Speech Recognition Quality Improvement — ASR Accuracy · Compliance · Physician Usability

Role: Principal Analyst & SME · Scope: Requirement Analysis → Workflow Redesign → QA → Continuous Improvement

ASR Healthcare IT Quality Improvement Compliance Analytics

Served as subject matter expert and analyst for automated speech recognition (ASR) quality in clinical documentation. Partnered with physicians, QA teams, and engineering to analyze error patterns, redesign workflows, and implement data-driven improvements.

• Defined error taxonomies and quality metrics for ASR outputs used in EHR/EMR systems.
• Worked with physicians and medical transcription teams to identify clinical usability gaps.
• Created feedback workflows for continuous tuning of ASR models.
• Applied root cause analysis and process improvements to reduce error recurrence.
• Ensured HIPAA compliance and alignment with healthcare documentation standards.

🎯 Error rate reduction

🩺 Physician adoption uplift

⚡ Turnaround time improved

Case Study Workflows Quality Metrics

Stack/Methods: ASR Platforms (M*Modal, Nuance) · Six Sigma · Root Cause Analysis · Healthcare QA · HIPAA Standards

Healthcare IT · EHR/EMR

EHR/EMR Optimization — Clinical Workflows · Physician Templates · Usability

Role: Principal Analyst & SME · Scope: Requirement Gathering → Workflow Design → Validation → Rollout

EHR/EMR Workflow Design Templates Healthcare IT Compliance

Acted as a subject matter expert for electronic health records (EHR/EMR), translating clinical needs into usable workflows and physician-friendly templates. Collaborated with doctors, compliance teams, and engineering to streamline documentation and improve adoption.

• Conducted workshops with physicians to map documentation workflows and pain points.
• Designed reusable, specialty-specific templates for faster and accurate data capture.
• Balanced compliance requirements (HIPAA, ICD-10, CPT) with usability improvements.
• Validated workflows through UAT with clinicians and iterated based on feedback.
• Delivered user guides and training materials to support rollout and adoption.

⏱️ Charting time reduced

🩺 Physician satisfaction uplift

✅ Compliance errors reduced

Visit Platform

Stack/Methods: Epic/Cerner (EHRs) · Clinical Taxonomies (ICD-10, CPT) · UAT · SME Workshops · HIPAA Compliance

Six Sigma · Quality

Process Stabilization & Quality Improvement — DMAIC · Root Cause · Control Plans

Role: Principal Analyst (BA/SME) · Scope: Define → Measure → Analyze → Improve → Control

Six Sigma DMAIC Process Quality Analytics Compliance Documentation

Led multiple Six Sigma initiatives to stabilize high-variance workflows and improve quality in healthcare documentation and product delivery. Acted as BA/SME to define CTQs, quantify baselines, run root-cause analysis, and implement controls with dashboards and SOPs.

• Defined CTQs, VOC, and baseline capability; converted defects into measurable KPIs.
• Performed RCA using Ishikawa/5-Whys; prioritized fixes via Impact vs Effort matrix.
• Piloted improvements (checklists, poka-yoke, automation hooks) and validated with A/B or pre/post analysis.
• Standardized with SOPs, training, and control charts; set alert thresholds & ownership.
• Published living documentation (runbooks, dashboards) for continuous monitoring.

📉 Defect rate reduction

📈 Process sigma lift

⏱️ TAT variance reduced

Case Study

Methods/Tools: DMAIC · SIPOC · Pareto · Fishbone · 5-Whys · Control Charts · Capability (Cp/Cpk) · Minitab/Excel

Experience

Certifications

Recent highlights first. Badge cards open credential links when available.

Microsoft AI Product Manager Microsoft — Issued Aug 2025 · ID: H3RUGNN6KH6K Google Project Management (Specialization) Google — Issued Mar 2023 · ID: XL6M4MZURK7G Meta Front‑End Developer (Specialization) Meta — Issued Feb 2023 · ID: CM4N6DQEA5PA CSPO® Scrum Alliance — Issued Jan 2024 · Expires Jan 2026 · ID: 001613730

Lean Six Sigma Black Belt MSME — Issued Oct 2015

Lean Six Sigma Green Belt MSME — Issued Oct 2014

Product Design & UX/UI Fundamentals Microsoft — Issued Aug 2025 · ID: JWQZWAB1KREJ Product Strategy & Roadmapping Microsoft — Issued Aug 2025 · ID: S3SS1H1EZ17X Databricks Fundamentals (Academy Accreditation) Databricks — Issued Jul 2025 · Expires Jul 2026 · ID: 155147515 Enterprise Product Management Fundamentals Microsoft — Issued Jul 2025 · ID: 7GAK4YOIIXDG Market Research & Competitive Analysis Microsoft — Issued Jul 2025 · ID: D3COLF079R2P AIPF Associate™ (AIPF-A™) Data As A Product, LLC — Issued Jun 2025 · ID: 7052b977-54d7-4965-b8f3-50baaa12c005 Certified Master SOC 2 Implementer Scytale — Issued Jun 2025 · ID: mkuwmkshpe GDPR Compliance: Essential Training LinkedIn — Issued Jun 2025 Product Analytics Micro‑Certification (PAC)™ - Mixpanel Product School — Issued Nov 2024 · ID: cert_m7mt05t7 WhatsApp API Expert Wati — Issued Nov 2024 · ID: 6565e67ddf50a85b8d0536c6 Product Knowledge Professional The Product Compass — Issued Apr 2024 · ID: 99899405 Generative AI Fundamentals Google — Issued Feb 2024 · ID: 8062810 Generative AI Overview for Project Managers PMI — Issued Feb 2024 OCI 2023 AI Foundations Associate Oracle — Issued Feb 2024 SRE: Measuring & Managing Reliability Google — Issued Feb 2024 · ID: 8038727 Miro: Mapping & Diagramming + Essentials Issued Jan 2024 Agile Project Management Google — Issued Mar 2023 · ID: 4RLYTJM3GGBM AWS S3 Basics Coursera — Issued Feb 2023 · ID: 77A5CR4CEFQK Principles of UX/UI Design Meta — Issued Jan 2023 · ID: 2ZWFDAXXN23P

Google Analytics Certification Skillshop — Issued Feb 2024 · Expired Feb 2025 · ID: 95316982

ISC2 Candidate ISC2 — Jun 2023 · Expired Jun 2024

Skills Snapshot

Education

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